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8588 Laguna Grove Dr., Elk Grove, California 95757 Directions
Service: (916) 252-6648
Parts: (916) 252-6648
Mazda of Elk Grove - Service Center
Elk Grove, CA
This rating includes all reviews, with more weight given to recent reviews.
4.7
414 Reviews
Call Service Center (916) 252-6648
4.7
414 Reviews
Write a review
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
Mazda of Elk Grove Hours Hours
Service
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
414 Reviews of Mazda of Elk Grove - Service Center
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June 15, 2024
SERVICE VISIT
It's always a stressful situation when my car needs work, but the Elk Grove Mazda advisors Chris and Danny always make it so much easier on me. Great place. Great customer service! but the Elk Grove Mazda advisors Chris and Danny always make it so much easier on me. Great place. Great customer service! More
by evalles25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -
Jun 17, 2024 -
Mazda of Elk Grove responded
Thank you so much for taking the time to leave your 5-star review! We are so glad Chris, and Danny have always given you amazing customer service as well as put your mind at ease! We appreciate your kind words and look forward to the next time we can assist you!
Helpful 0
June 09, 2024
SERVICE VISIT
I drive over 60 miles 1-way to have my Mazda6 serviced with EGM...they are the best! Chris Howard & Billy are exceptional in the service department; they are why I make the drive, I trust them and the wor with EGM...they are the best! Chris Howard & Billy are exceptional in the service department; they are why I make the drive, I trust them and the work. More
by clavenna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2024 -
Jun 10, 2024 -
Mazda of Elk Grove responded
Thank you so much for your kind words! Nothing makes us happier than knowing Chris and Billy have delivered exceptional service to you and your vehicle. We look forward to the next time we can assist you!
Helpful 0
June 05, 2024
SERVICE VISIT
Phenomenal dealership in many regards. Purchasing vehicle here was a great experience! No dealer markup, and no B.S. add-ons. Even when having issues with the vehicle, service department h Purchasing vehicle here was a great experience! No dealer markup, and no B.S. add-ons. Even when having issues with the vehicle, service department has actually been knowledgeable. Technicians are up to date, there are loaner vehicles available, and everyone goes the extra mile to ensures a pleasant experience! Shout to Danny Nguyen for going above and beyond, he has consistently done an amazing job taking care of our vehicle in the service department! More
by astout2020
Recommend Dealer
Yes
Employees Worked With
Danny Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2024 -
Jun 06, 2024 -
Mazda of Elk Grove responded
Thank you so much for all your kind words! We are so glad you continue to have great experiences with us! Danny really is amazing and we are so happy to know he's delivered exceptional service to our clients. We look forward to the next time we can assist you!
Helpful 0
May 31, 2024
SERVICE VISIT
The people working here are always upbeat which, to me says a lot about the people running the place. I would recommend Elk Grove Mazda to anyone cause the cars are good and the people make it even bette says a lot about the people running the place. I would recommend Elk Grove Mazda to anyone cause the cars are good and the people make it even better More
by easycityguy
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
CLAYTON KROPP
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maritza Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maritza Hererra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -
Jun 03, 2024 -
Mazda of Elk Grove responded
Thank you so much for your kind words! We are so glad you had a great time working with us. Nothing makes us happier than knowing our team members really all leave such a lasting impression. We really do love our amazing team! We truly appreciate your business and look forward to the next time we can assist you.
Helpful 0
May 24, 2024
SERVICE VISIT
Extremely satisfied with my last service. Service was completed on time, love always getting a quick video of my vehicle showing the under carriage, tires & brakes, along with engine compartm Service was completed on time, love always getting a quick video of my vehicle showing the under carriage, tires & brakes, along with engine compartment. More
by MTM009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -
May 24, 2024 -
Mazda of Elk Grove responded
Thank you for your 5-star review! We are so glad you had a seamless visit to our service department! We love to ensure our clients are always updated regarding the status of their vehicle. We look forward to the next time we can assist you!
Helpful 0
May 21, 2024
SERVICE VISIT
Chris provided excellent customer service with greeting me at the service parking area as I arrived, checking me in expeditiously with a smile, leveraging his knowledge with addressing all my questions, ma me at the service parking area as I arrived, checking me in expeditiously with a smile, leveraging his knowledge with addressing all my questions, managing his technical staff to complete my vehicle’s, repairs and safety checks timely, and displayed a sense of humor as he laughed at all my jokes. :-) More
by Claustiniii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -
May 22, 2024 -
Mazda of Elk Grove responded
Thank you for taking the time to share your 5-star review of your experience working with Chris! We are so glad to have him as part of our team and that he was able to give you 5-star service. We truly appreciate you and your business with us. Wishing you many happy miles!
Helpful 0
May 13, 2024
SERVICE VISIT
Outstanding customer service. The staff was able to get me in and out ahead of schedule. Hats off to the customer service department. The staff was able to get me in and out ahead of schedule. Hats off to the customer service department. More
by jbird1892
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
CLAYTON KROPP
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maritza Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maritza Hererra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -
May 14, 2024 -
Mazda of Elk Grove responded
Thank you so much for sharing your 5-star review! We are so glad your visit was quick and efficient. We look forward to the next time we can assist you!
Helpful 0
April 27, 2024
SERVICE VISIT
I was met with efficient, friendly, and courteous! looking forward to next the service. Highly recommends.Thank you Maritza looking forward to next the service. Highly recommends.Thank you Maritza More
by Jayslu*tz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maritza Hererra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -
Apr 29, 2024 -
Mazda of Elk Grove responded
Thank you for your 5-star review! We are so happy to hear that you had an amazing service visit. We really do love to treat our clients like family here. We look forward to the next time we can assist you!
Helpful 0
April 11, 2024
SERVICE VISIT
Great customer service. Video shared while car is being fix. Very impressive way knowing that they care about your car. Video shared while car is being fix. Very impressive way knowing that they care about your car. More
by Retired
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -
Apr 12, 2024 -
Mazda of Elk Grove responded
Thank you for taking the time to leave your 5-star review! We are so glad you had a great experience in our service department. We love to ensure our clients are always updated regarding the status of their vehicle. We look forward to the next time we can assist you!
Helpful 0
April 06, 2024
SERVICE VISIT
I worked with Ford Motor Co and Mazda dealers for 28 years and can honestly say that Mazda of Elk Grove has the best Customer service I have ever seen.Jaik Willmon in sales went above and beyond in ma years and can honestly say that Mazda of Elk Grove has the best Customer service I have ever seen.Jaik Willmon in sales went above and beyond in making sure we were 100% satisfied. He scheduled a service for a tiny problem we had after picking up our used 2019 Ford Flex and working with Billy in the service department got the vehicle completely fixed the first time. Everyone in the process from the service drive to the cashier was very friendly. The waiting area is very comfortable and has snacks too. I will be a Mazda of Elk Grove customer when we are ready for our next car/or SUV. More
by jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaik Willmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maritza Padilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonio Salas, Maha Nijem
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Apr 08, 2024 -
Apr 08, 2024 -
Mazda of Elk Grove responded
Thank you so much for sharing your positive experience with Jaik, Billy and the rest of our team members. We are so glad you had an enjoyable and seamless experience in our dealership! Thank you for choosing us, and we look forward to a long-lasting relationship!
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